🔧 American Tire & Brake (Mobile Services) (Fee Estimates)

If I could give this shop a zero star, I would. The customer service was horrible. They hung up on me when I was discussing an incident that happened at their shop. They overcharged us for the service and are now refusing to answer our calls. I would not recommend this shop at all.

Damages after we had service with them. They take you belongs

I was skeptical due to the cheap price, $250 for front brake pads and rotors when everyone else was $380. But I rolled the dice an lost. Brakes squeaked from day one. I understand that this sometime happens with new brakes as they stop squeezing once they're broken in, but 3.5 months later, still squeaks the same. When I returned to give them a second chance to fix their mistake, they refused to take me because they were too busy with other customers. They told me they can only take me in the early morning. After that they are too busy. They wouldn't even take an appointment. So basically, if you ever want work done by these guys, you have to drop your car off within their first two hours of business, otherwise you get turned away. Then why even post hours open til 5:00 when in all reality, they close at 10:00 am. Customers need mechanics who stand by their work, be eager to fix mistakes, and are willing to work around the customer's schedule because they understand that they are taking your car, the very thing you need to do anything. Their are plenty of other shops who are willing to work around your schedule, we are the one paying them after all, they should be available to receive our money when we are available to give it. They blew their chance. I'm going elsewhere to fix this and find a good long-term mechanic who understands customer service, and one who installs quality parts. In this busy world, we cannot afford to waste time on some crumby mechanics crumby schedule. If their not available to take my money, I'll find someone who is available to take my money in exchange for all around quality.

Went to this store a number of years and finally gave up. The work was average at best, and most times I had to return to the store over an issue that cropped up due to their poor work. As an example, I once had new brakes mounted, and when I left the store there was a terrible grinding sound, like sandpaper on a chalk board. Had to return to the shop to find out the mechanic had not removed the protective paper/covering from the brake pads before mounting them. Also, they never followed instructions well there. I once had them do some non-brake work and they installed a new radiator, and as part of that I brought in two gallons of distilled water for them to use with the coolant mix. When I picked up the car the two gallons were still sitting on the front passenger seat, and when asked the answer was, "Whoops, we missed that." Sorry, consistent sub-standard work and high prices do not make a good shop. There are many other cheaper, better shops on Via Fabricante alone. To be fair, I understand this business is under new management, so I highly suggest that if you go to this shop then ask whether there has been a management change. If there has been a management change, then perhaps your experience will be better than mine.

I was very skeptical on taking my BMW for repairs anywhere but a certified BMW repair shop. With the economy the way it is and trying to be frugal with my finances I couldn't and really didn't want to spend the money a BMW dealer or a certified BMW repair shop would charge me for repairs. Trust and honesty is hard to come by in the car repair industry. My brakes were squeaking excessively and I knew it was time for new rotors and pads to be replaced.I took a chance with American Tire & Brake after driving by their shop. It doesn't look like much and there's no waiting area for your comfort, however, they charged me half the cost and had the job done within a few hours. My brakes are squeak free, they feel solid, rotors look clean, and I am very happy with their work. Especially the money I saved. Israel is the manager and is a straight shooter no nonsense guy. He'll back up his word and he may not smile too much but he's honest and true. I am now having heater issues and taking my car back to them without a second thought. If you're looking for quality work, want to save money, this is the place.