🔧 Walmart Auto Care Centers

I had a 10 a.m. (September 2024)tire replacement appointment today. I waited for approximately 10 minutes trying to figure out which staff (2-3 roaming around) was going to check me in as I was waiting outside next to my vehicle. I flagged one staff down and he directed me to park closer to the tire stall, which I did. Another 5 minutes had elapsed until I decided to search for a staff inside the reception area. No staff present, but a line filled with customers. Finally, staff appeared 10 minutes later. He then directed me to go back outside to look for staff so that I can get "checked-in" ....45 minutes later, my car gets checked in! So, what was the point in making an appointment if I had to wait around that long?! Oh, and to top this, my tire could not be located. That tire should have been readily available, or at least in close proximity to tire stall Lots of issues here: unorganized tire center, no solid direction, lack of communication...manager needs to step in, come up with a sound plan Staff members were not rude, they just need have better organizational and management skills.

Their sign offered $28 oil changes, but after being stuck in line for a half hour, I found out they ran out of the cheap oil and can only offer a $58 oil change. I wish I would have known before I spent a half hour sitting in the car. Maybe add a "sold out" sign when advertising your prices.

I brought my car in just after 7:00 am. I get notified when my car is ready at the Walmart near Highland. By 9:00 am, I walked out and saw my truck parked, I went to the cashier and payed for the service. He tells me I need to show my paperwork to the people doing the service to get my keys. They had to look for my keys. One of the guys had it in it's pocket. I was never notified my car was ready, I guess they don't send phone notifications at this Walmart. I'll go back to the other Walmart next time. This place works a lot like the dealerships and other places that are always trying to sell you more than what you are there to get.

Waiting to get assistance for an Oil change is a nightmare... apperently there was only 1 gentleman checking in vehicles and he lasted 30mins just chatting with another gentleman. When asked if I had to go inside for assistance I was told that the gentleman in the picture would assist me. When the gentleman finally decided to end his conversation I was told that I had to get out of the line and go behind two vehicles that where not even in line not to mention I was there before them. I asked to speak to a manager or supervisor and just smiled.

I’ve had an oil change, tire rotation and balance for my 2021 Ram Promaster 3500 High roof Extended vehicle on 12/31/2022. The gentleman/technician(didn’t ask for a name unfortunately),went above and beyond while doing tire rotation and balance. He explained to me about issues, how they fixed it and gave me recommendations. The gentleman at the check-in line was also very detail oriented, asked me how I wanted my tire rotation done. Most places don’t ask this and just do front to back. Since, I knew how my previous rotation was done, I was able to explain to him how I wanted it this time. Took 2 hrs and 110.39$ for the entire service and it was worth it. And they put the tire hub caps for extra protection. I Will come back for sure and I recommend this place for similar services.